FAQ

No. The amount agreed when you book is what you pay on arrival. Tolls, fuel and driving time are already included. Only a detour you request en route, or a long wait on site, can lead to an adjustment, and you are told before it applies.

A sedan takes four people with three suitcases. The van takes seven people with seven or eight bags, or fewer passengers and more volume: skis, a pushchair, professional equipment. Tell us the real volume when booking and we send the right vehicle.

Yes, around the clock and with no hidden surcharge. A 3 a.m. departure on 1 January books like any other, at the quoted price.

Yes, in a carrier for small animals, or loose in the back for a settled dog, provided you mention it when booking. There is no surcharge.

By card on board, in cash, or on invoice for corporate accounts. No deposit is taken at booking.

We track the flight or train number you give us. The driver adjusts arrival, and waiting caused by a carrier delay is not charged.

Yes. Infant carriers, group 1 seats and boosters are provided at no extra cost: give us each child's age and weight when booking and the seat is fitted before you come down. The boot takes a pushchair on top of the suitcases. On journeys over four hours we plan a stop at a properly equipped service area, chosen with you.

A valid national identity card or passport for every passenger, children included. For the United Kingdom a passport is mandatory: identity cards have not been accepted since 2021. As Switzerland is outside the European Union, customs control there is real and goods or large sums of money must be declared. Check expiry dates before booking — it is the one thing we cannot fix on the day of departure.

Beyond 700 km, driving-time rules require a long break or a second driver. We discuss it with you before booking and the cost is stated then, never discovered on arrival. In practice, a Paris–Barcelona or Paris–Rome is set up either with a night departure and planned stops, or with two drivers so the journey runs without interruption.

For one person, no: the train is still cheaper on most routes. From three or four passengers the gap closes, because the price is for the vehicle and not the seat. On a Paris–Lyon for four, four full-fare tickets on a Friday evening come close to the fare, and door-to-door service comes on top at no extra charge. Always compare on your actual date, not on a headline fare.

Yes: skis, musical instruments, photo or video gear, professional equipment. Tell us the volume and weight when booking, not just the number of people: we can remove a row of seats from the van to double the load capacity. Fragile items travel inside the cabin, never on an external roof rack.

Cancellation is free until the day before departure. On the day itself, if the driver is already on the way to your address, only the kilometres actually covered are charged. A last-minute problem is sorted out by phone: we would rather move a journey than lose it, and rescheduling costs nothing.